FAQ’s
General FAQs
The best way to receive an accurate estimate is for one of our estimators to see the vehicle in person. However, our “Request an Estimate” section allows you to submit photos.
For less extensive damage, photos can be emailed or uploaded through our website’s “Request an Estimate” section for a preliminary estimate. The estimate will be verified once the vehicle arrives at our facility.
When filing an insurance claim, inform your insurance company that you have chosen North Shore Auto Rebuilders as your certified repair facility. The Illinois Right to Repair Act protects your right to select the repair shop of your choice. Your insurance company cannot force or steer you toward a network or direct repair shop with which they are affiliated.
We are closed on Saturdays and Sundays. Special arrangements for after-hours pick-up or drop-off can be made by appointment only.
1. Call 911 and verify that everyone is fine.
2. Write down the name, phone number, insurance company, and policy number of the other person involved in the crash.
3. Photograph damage of both vehicles.
4. Write down names and contact information of all witnesses present.
5. Call us at (773) 743-4385 to begin making arrangements for the repair and/or transport of your vehicle.
6. Only allow a manufacturer approved towing company. Our preferred towing partner is North Shore Towing. You can call them at: (847) 864-2828
1. Call us to discuss the steps of filing with your insurance provider.
2. If you need a rental, we can facilitate the process. Our preferred partner is Go Rentals.
3. Remember, the insurance company cannot steer you to have the repairs performed at their shop of choice. It is your right to choose the shop you prefer to repair your vehicle.
4. We will assess the damage and communicate the repair plan to you and estimated repair time.
5. We will then begin ordering parts and repairing your vehicle.
6. Upon completion of repairs, your vehicle will be thoroughly inspected and, if necessary, transported to the dealer for calibration and electronic initializations.
7. The vehicle is ready for pickup.
Towing FAQs
North Shore Auto Rebuilders works closely with North Shore Towing who can be reached (847) 864-2828.
Rental FAQs
Our preferred partner is Go Rentals.
We will arrange pickup and delivery of your rental car.
Estimate FAQs
North Shore Auto Rebuilders is a Porsche and Mercedes-Benz certified collision center. We will repair the vehicle to pre-accident condition using manufacturer guidelines. All documentation will be provided and communicated to your insurance carrier.
Please call to set up an appointment for visual inspection of your vehicle at our facility at (773) 743-4385. We look forward to speaking with you!
If additional damage is found upon disassembly of the vehicle, we will identify and document the damage to present to the insurance carrier handling the claim.
Please call us to set up an in person consultation. Upon inspection, an estimate and timeline of repairs will be provided.
Warranty FAQs
Yes, we stand by our work. Warranty on parts is covered by manufacturer and insurance carrier policies.
Repair FAQs
From industry accolades to Mercedes-Benz and Porsche certifications, we are uniquely equipped to repair your vehicle to factory specifications.
Each vehicle repair is unique and depends on parts availability, scope of work and insurance carrier claim processes. We will keep you updated throughout the repair and are happy to answer any questions along the way.
Can’t find what you are looking for?
Whether it’s a full restoration, a factory-certified repair, or a custom enhancement, we are here to bring your vehicle back to it’s best.